All now being sorted out by Steve Cooney who is very efficient & helpful. Praise where praise is due.
Season Ticket Sales
Re: Season Ticket Sales
I love Luisma & really miss his skils!
Re: Season Ticket Sales
Glad to hear that. But despite 2 emails and 2 phone calls (which took hours of trying to get through) he has still being unable to move a seat and send the correct ticket.
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Re: Season Ticket Sales
Just noticed the 2 cards I received yesterday have the same bar code.
Have emailed Steve so just waiting for reply.
Have emailed Steve so just waiting for reply.
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- Posts: 600
- Joined: 06 Feb 2011, 08:33
Re: Season Ticket Sales
Mine received too. All good.
Re: Season Ticket Sales
I've received mine. Same name and photo on both, despite the fact I was renewing last seasons tickets , which meant I already had different names and photos on my account (and bought the tickets in those names last month)
What worries me more is that both the QR Codes are identical. If the gates don't allow the same QR code to be scanned at the turnstile (and I suspect they shouldn't) then it is going to be chaos on Saturday.
What worries me more is that both the QR Codes are identical. If the gates don't allow the same QR code to be scanned at the turnstile (and I suspect they shouldn't) then it is going to be chaos on Saturday.
Re: Season Ticket Sales
Yes me too. Have emailed the club as well. I encourage everyone else to check their QR codes, if they are singe use only, then its going to be a disaster at the turnstiles. We need to make them aware asap.letchbee94 wrote: ↑04 Aug 2022, 20:06 Just noticed the 2 cards I received yesterday have the same bar code.
Have emailed Steve so just waiting for reply.
Re: Season Ticket Sales
Are they the same when you log into your account on the ticket website under "my tickets"? Mine are different on there so I guess at worst use the barcodes from your online account tomorrow. But what an unsurprising shambles, send the tickets out in July get teething problems out the way during pre season not on first matchday.
Re: Season Ticket Sales
Yes, they are the same there too.PurleyBee wrote: ↑05 Aug 2022, 06:12 Are they the same when you log into your account on the ticket website under "my tickets"? Mine are different on there so I guess at worst use the barcodes from your online account tomorrow. But what an unsurprising shambles, send the tickets out in July get teething problems out the way during pre season not on first matchday.
Re: Season Ticket Sales
This is a really stupid question but where is the QR Code shown? Online or on the actual season ticket card?Anthony wrote: ↑04 Aug 2022, 22:50 I've received mine. Same name and photo on both, despite the fact I was renewing last seasons tickets , which meant I already had different names and photos on my account (and bought the tickets in those names last month)
What worries me more is that both the QR Codes are identical. If the gates don't allow the same QR code to be scanned at the turnstile (and I suspect they shouldn't) then it is going to be chaos on Saturday.
Re: Season Ticket Sales
It’s on the card, but you can also download it from the ticket part of the website when you log into your account.Jon83 wrote: ↑05 Aug 2022, 06:55This is a really stupid question but where is the QR Code shown? Online or on the actual season ticket card?Anthony wrote: ↑04 Aug 2022, 22:50 I've received mine. Same name and photo on both, despite the fact I was renewing last seasons tickets , which meant I already had different names and photos on my account (and bought the tickets in those names last month)
What worries me more is that both the QR Codes are identical. If the gates don't allow the same QR code to be scanned at the turnstile (and I suspect they shouldn't) then it is going to be chaos on Saturday.
Re: Season Ticket Sales
My 2 STs showing same name and photo have different bar codes. The bar codes were those allocated to myself and younger daughter last season.
My third ST shows my younger daughter's name and photo, has the same bar code as mine was last season. So duplicates one of my 2 STs for this season.
So of our 3 ST's, 2 have the same name and photo but different bar codes, whilst 2 have different name and photos but same bar code!
Confused? Join the club!
My third ST shows my younger daughter's name and photo, has the same bar code as mine was last season. So duplicates one of my 2 STs for this season.
So of our 3 ST's, 2 have the same name and photo but different bar codes, whilst 2 have different name and photos but same bar code!
Confused? Join the club!
Re: Season Ticket Sales
I’m so confused … On my season ticket, I have the QR Code (The black square!) and that’s it. I don’t have the ‘ticket number’ or any other number. Is that the same as everyone elses?Anthony wrote: ↑05 Aug 2022, 07:15It’s on the card, but you can also download it from the ticket part of the website when you log into your account.Jon83 wrote: ↑05 Aug 2022, 06:55This is a really stupid question but where is the QR Code shown? Online or on the actual season ticket card?Anthony wrote: ↑04 Aug 2022, 22:50 I've received mine. Same name and photo on both, despite the fact I was renewing last seasons tickets , which meant I already had different names and photos on my account (and bought the tickets in those names last month)
What worries me more is that both the QR Codes are identical. If the gates don't allow the same QR code to be scanned at the turnstile (and I suspect they shouldn't) then it is going to be chaos on Saturday.
Re: Season Ticket Sales
If you have a smart phone you can read the QR code with a QR reader (app) by scanning the black square, that shows the number.Jon83 wrote: ↑05 Aug 2022, 08:06I’m so confused … On my season ticket, I have the QR Code (The black square!) and that’s it. I don’t have the ‘ticket number’ or any other number. Is that the same as everyone elses?Anthony wrote: ↑05 Aug 2022, 07:15It’s on the card, but you can also download it from the ticket part of the website when you log into your account.Jon83 wrote: ↑05 Aug 2022, 06:55This is a really stupid question but where is the QR Code shown? Online or on the actual season ticket card?Anthony wrote: ↑04 Aug 2022, 22:50 I've received mine. Same name and photo on both, despite the fact I was renewing last seasons tickets , which meant I already had different names and photos on my account (and bought the tickets in those names last month)
What worries me more is that both the QR Codes are identical. If the gates don't allow the same QR code to be scanned at the turnstile (and I suspect they shouldn't) then it is going to be chaos on Saturday.
Re: Season Ticket Sales
If you are just renewing last seasons tickets, the QR codes are the same